Refund Policy

At herbalessenceshop, we want you to love the way your hair looks and feels. If you are not completely satisfied with our Smooth Rose Hips Shampoo & Conditioner Bundle, we offer a straightforward refund process.
60-Day Return Window
You have 60 days from the date of delivery to return your item for a full refund.
Eligibility for Return
To be eligible for a return, your item must be:
  • In its original condition and packaging.
  • Unused and in the same condition that you received it.
  • Accompanied by the original receipt or proof of purchase.
How to Initiate a Return
  1. Contact Us: Email us at mailto:[email protected] with your order number and reason for return.
  2. Receive Instructions: We will provide you with return shipping instructions.
  3. Ship the Item: Pack your item securely and ship it back to us.
Refund Processing
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Shipping Costs
  • Global Free Shipping: We offer free shipping on all orders.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Non-Refundable Items
  • Gift cards
  • Downloadable software products
  • Items damaged through normal wear and tear or misuse.